FAQs

How do I place an order?
Simply browse our collection, add items to your cart, and follow the checkout process.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, Amex.

Is my personal and payment information secure?
Absolutely. Our website uses industry-standard SSL encryption to ensure your information is protected.

What is your shipping policy?
We offer worldwide shipping, with delivery times varying depending on your location.

Can I track my order?
Yes, you will receive tracking information via email once your order ships.

What happens if my order is damaged or lost?
Please contact us immediately, and we will work with you to resolve the issue.

Can I return or exchange an item?
Yes, please see our full return and exchange policy for details.

How long do I have to return an item?
You have 14 days from delivery to initiate a return.

When can I expect a refund?
Refunds are processed within 5-7 business days of receiving the returned item.

How do I contact customer service?
Email us at support@luxxcollection.com or use our contact form.

Do you offer authentication or appraisal services?
Yes, our team of experts can provide authentication and appraisal services for luxury items.